Return Policy

Returns

We will happily accept returns on unworn merchandise with tags, shipped within 14 days of Canada Post delivering your purchase. Please ship back your items you want refunded with your order number provided. We will send a refund as soon as we receive your order. 

The clothing must be in perfect condition with labels still intact. Must have original receipt of purchase included. The item you are wanting to return must be wrapped and the return number written on the outside of your package. The return number will be the same number as your order number (found in the top corner of your receipt).

Shipping on all returns are at the customer's expense. Please do not send item C.O.D. or we will deduct that amount from your refund. Return to Sender shipping fees will also be deducted from any refunds.

 

Sale Items

Returns accepted on items discounted up to 39%. All sale items discounted 40% or more are a Final Sale. NO refunds, NO exchange. Sale prices will not be extended past the sale end date. Please see our exchange rules and procedure for items marked down up to 39%.

Exchanges

If you would like another size or colour, please return the original item as described under the returns section above and place a new order for the item you want. We will issue a refund once we receive your returned item. This applies only to regular priced goods and up to 39% off. All sales are final when the sale was 40% off or more.

If there is a manufacturer defect and its within 3 months from original date of purchase, (zippers are not included in any warranty)  please email us at vibenelsonbc@gmail.com and we will assess the defect and if it is authorized, we will then issue a return number.  We won't accept anything back without the original sales receipt or return number. The customer is responsible for all return shipping charges.

Exchanges on sale items

If you purchased a sale item and want to return it for another size but the sale is over, the exchanged item will be full price. The sale price will not be applied if the sale is over. See 'Exchanges' above for procedure when returning an item.

Christmas Gifts

Please indicate in the notes on your order that the item is intended as a Christmas Gift and we will accept returns for unworn merchandise, tags attached, provided you include the receipt and ship your item before January 4th.

Customer Service

Contact us at vibenelsonbc@gmail.com for help with returns, sizing questions or order assistance. 

Mailing address

Vibe Apparel

535 Baker Street

Nelson, BC

V1L 4J1

Phone 250-352-5256