Return Policy

Returns

We accept returns on full price items for 21 days after your order has been delivered.* Please ship back items you want to return with your order number included in your package. We will issue a refund back onto your original method of payment. Items must be unworn, unwashed and with any original tags still on. Return shipping is at the customers expense. We will send you an email once your return has been processed. 

*SALE items are FINAL SALE. 

Returns can be sent to:

Vibe Apparel

535 Baker Street

Nelson, BC

V1L 4J1

Exchanges

We do not do direct exchanges, but you can mail back your item for a full refund and place a new order for a different size/colour/style.

Sale Items

All sale items are final sale.

Incorrect Addresses on Orders

It is the customers responsibility to provide the correct shipping address for their orders. If packages are sent back to us due to the incorrect address being provided, we will need to reship your package with the correct address and a $10.50 shipping fee will be added.

Customer Service

Contact us at vibenelsonbc@gmail.com for help with returns, sizing questions or order assistance.